How to contact Setapp team?

You are always very welcome to contact us at any time and for any reason you want. Usually, we hear from you for the following reasons:

• Support request
• Feedback on an app
• You want to thank us for Setapp, and this is our favorite type of message :)

We provide multiple ways to contact our customer service. Please choose any way convenient for you:

• Web portal
• Email
• Chat
• Discord

Submit a request via our web portal

If something didn’t meet your expectations (we are sorry in advance if this happened) or you need troubleshooting steps, please contact our support engineers via the support request form. To do this, click Submit a request in the top-right corner or at the bottom of any support article. Choose the relevant type of problem. We encourage you to attach a file that provides more details about your issue.

Send an email

You can email us. This is an immortal classic, and we deeply respect it: support@setapp.com.

Chat with our customer care team

Sometimes, it’s easier to chat to explain your needs adequately. For this case, you’re welcome to visit our main support page. Click the right-corner button and describe your question in the chat window. Our usual reply time is under 2 minutes.

Leave feedback or a question in Discord

Discord is our newest communication tool. It is the most informal way to chat with our team and ask any questions you might have. Discord is available on the web, desktop, iOS, and Android. You can join Setapp channels only with an invite. Where can you get the invite? Here!