How to contact Setapp team?

You are always very welcome to contact us any time and for any reason you want. Usually, we hear from you for the following reasons:

• Feedback on an app
• Support request
• Suggestion on an app for our collection
• You want to thank us for Setapp, and this is our favorite type of message :)

We provide multiple ways to contact our customer service. Please choose any way convenient for you:

Submit a request via our web portal

Send an email

Chat with our Сustomer Care Team

Leave feedback or a question in Discord

Suggest an app on Facebook

Submit a request via our web portal

If something didn’t meet your expectations (we are sorry in advance if this happened) or you need to get troubleshooting steps, please contact our support engineers via the support request form. To do this, click “Submit a request” in the top-right corner or at the bottom of any support article. Choose the relevant type of problem. We encourage you to attach a file that brings more details to your issue. 

Send an email

You can send us an email. This is an immortal classic, and we deeply respect it: support@setapp.com.

Chat with our Сustomer Care Team

Sometimes, it’s easier to chat to explain your needs adequately. For this case, you’re welcome to visit our main support page. Click the right-corner button and describe your question in the chat window. Our usual reply time is under 2 minutes.

Leave feedback or a question in Discord

Discord is our newest way of communication. This is the most informal way to chat with our team and ask any questions you might have. Discord is available on the web, desktop, iOS, and Android. You can join Setapp channels only with an invite. Where can you get the invite? — Here!

Suggest an app on Facebook

Setapp constantly increases the number of apps in its collection. Our special department works in this area, but what you want to see on Setapp is the most important thing. We highly encourage you to list your favorite apps in our particular thread on Facebook. We can’t promise that we’ll add it to Setapp because it should be a mutual desire among the app developers. But we’ll do our best, or we’ll find an alternative.