How we calculate an app’s rating
Read reviews from other people
Turn off suggestions to rate an app
We encourage you to rate the apps and leave feedback. It contributes to 3 benefits at once:
- Your experience with the apps is valuable to other people.
- Developers get additional insights to improve the apps.
- You can see whether the app meets your expectations based on different rates and reviews.
How we calculate an app’s rating
Our rating system is straightforward: each upvote equals a 100% rating, and each downvote equals a 0% rating. For example:
- If an app receives one upvote and one downvote, its rating will be 50%.
- If an app receives four upvotes and one downvote, its rating will be 80%.
When an app receives a downvote, we require our subscriber to leave a review explaining their experience. However, reviews are optional for upvotes. This can sometimes result in apps with high ratings having more visible negative reviews. So, if an app has a high rating but several negative reviews, don’t worry — this is normal. Focus more on the overall rating, as it gives a better picture of user feedback.
Rate an app
You can only rate the app that is currently installed on your Mac. You can change or remove your rating and review later at any time.
- Open the app’s page in Setapp and click “Rate the app.”
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If you like the app, click the thumbs-up button. If you don’t like the app, click the thumb-down button. When you choose the thumb down, we force you to leave feedback because it’s crucial for us to know what’s wrong with the app.
We post the reviewers' names. By default, your name is specified in Setapp, but you can edit it to any other. - Click Submit. The review will be published shortly after the moderation. Thank you for your feedback!
Requirements for reviews
We moderate all the reviews to ensure our subscribers won't face offensive or irrelevant content in Setapp. See our requirements for reviews:
- The review is relevant and concerns the latest app version on Setapp. It's important to avoid mentioning bugs that have already been fixed.
- The negative review should be constructive and describe issues that app developers need to fix.
- The review is clear; it doesn't include spam or offensive content targeting our subscribers, developers, or their companies.
Please ensure that your feedback relates to the app and is not about Setapp itself. To leave feedback on Setapp, go to Setapp > Settings > General and select "Get suggestions to share feedback on Setapp."
Please note that app developers have 30 days to dispute the review if they found it irrelevant.
Edit or remove your review
Simply click “Edit your rating” on the app's page, and you will see your previous rate and review. Change them based on your new experience and click Submit.
To remove your rating and review, click "Delete rating and review" at the bottom of the window.
Read reviews from other people
Open the app’s page in Setapp and scroll down. After the app’s description, you will see the reviews, if any.
Turn off suggestions to rate an app
You might not be interested in rating the apps and leaving your feedback, and we completely understand that. For this case, we have a particular setting that turns off Setapp pop-up reminders to rate an app.
Go to Setapp > Settings > General and deselect the "Get suggestions to rate installed apps" checkbox.
Note: In macOS Monterey and earlier macOS versions, Settings are called Preferences.
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