Ratings and reviews

How we calculate an app’s rating

Rate an app

Requirements for reviews

Edit or remove your review

Discover reviews from other people

Turn off suggestions to rate an app

We encourage you to rate the apps and leave feedback. It contributes to 3 benefits at once:

• Your experience with the apps is valuable to other people.
• Developers get additional insights to improve the apps.
• You can decide whether the app meets your expectations based on different rates and reviews.

How we calculate an app’s rating

Our rating system is straightforward: each upvote equals a 100% rating, and each downvote equals a 0% rating. For example:

• If an app receives one upvote and one downvote, its rating will be 50%.
• If an app receives four upvotes and one downvote, its rating will be 80%.

When an app receives a downvote, we require our subscriber to leave a review explaining their experience. However, reviews are optional for upvotes. This can sometimes result in high-rated apps having more visible negative reviews. So, if an app has a high rating but several negative reviews, don’t worry — this is normal. Focus more on the overall rating, as it gives a better picture of user feedback.

Rate an app

You can rate only the app currently installed on your Mac. You can change or remove your rating and review later at any time.

1. Open the app’s page in Setapp and click “Rate the app.”
   

2. If you like the app, click the thumbs-up button. If you don’t like the app, click the thumbs-down button. When you choose the thumbs-down button, we force you to leave feedback because it’s crucial for us to know what’s wrong with the app. 
   

   We post the reviewers' names. Your name is set in Setapp by default, but you can change it to any name you like.

3. Click Submit. The review will be published shortly after the moderation. Thank you for your feedback!

Requirements for reviews

We moderate all reviews to ensure our subscribers won't encounter offensive or irrelevant content on Setapp. Learn more about our requirements for reviews:

• The review is relevant and concerns the latest version of the app on Setapp. It's important to avoid mentioning bugs that have already been fixed.
• The negative review should be constructive and describe issues that app developers need to fix.
• The review is clear; it doesn't include spam or offensive content targeting our subscribers, developers, or their companies. 

Please ensure that your feedback relates to the app and is not about Setapp itself. To leave feedback on Setapp, go to Setapp > Help > Share Feedback.

Please note that app developers have 30 days to dispute the review if they find it irrelevant.

Edit or remove your review

Click “Edit your rating” on the app's page, and your previous rating and review appear. Update them based on your new experience, then click Submit. 

To remove your rating and review, click "Delete rating and review" at the bottom of the window.

Discover reviews from other people

Open the app’s page in Setapp and scroll down. After the app’s description, you will find the reviews, if any.

Turn off suggestions to rate an app

You might not be interested in rating the apps or leaving feedback, and we completely understand. In this case, we have a specific setting that disables Setapp pop-up reminders to rate an app.

Go to Setapp > Settings > General and clear the "Get suggestions to rate installed apps" checkbox.