Request a refund

If you're reading this article, something must've gone wrong with Setapp for you. We are sorry to hear that. Before proceeding with refunds, may we suggest you contact our support team or submit a support request? We're trying to address any issue as fast as we can.

Before applying for a refund, make sure all of the conditions below are fulfilled:

1. You canceled your subscription.

2. You didn't install or open any app from Setapp in the billing period you applied for a refund.

   However, you can install and open the Setapp desktop to get information about the apps or remove them. This will not be considered an obstacle to obtaining a refund.

3. You apply for a refund no later than 30 days after the last payment.

   Note: Uninstalling Setapp doesn't terminate a subscription. See Cancel subscription for more details.

To request a refund, submit a support ticket. You can always reactivate your subscription, even if you've previously applied for a refund.

To learn more, please refer to the Customer’s Terms of Use. The section Trial Period could be of particular help with refunds.