If you ever used Setapp personally and now you’re shifting to a Setapp team, your accounts might get confused. This article explains how to avoid it.
So, the problem is: after installing Setapp for Teams on your Mac, you might automatically sign in with a previous, personal Setapp account. To check if that's the case, open Setapp on your Mac, then click your profile picture (upper-right corner) and check the email below your name.
If the email belongs to your personal account, switch to your team with these steps:
- Open Setapp and choose Setapp > Sign Out.
Alternatively, click your profile picture and choose Sign Out.
- Click “Sign in to use apps” on top of Setapp, or just choose Setapp > Sign In.
- In the “Hi there” dialog, click “This is not me” to avoid signing in with your personal account again.
- On your next steps, specify the email and the password used in Setapp for Teams. Once done, click Sign In.
Congratulations! Now, you’re 100% sure to join your friends or colleagues in a team.
Why switching accounts is important? If you sign in with your personal Setapp account, the Setapp system won’t recognize you as a team member and you’ll be charged for an individual subscription. For this misunderstanding not to happen, make sure to use a correct account.